Cancelling or altering your order:

You are not entitled to any relevant refund should you cancel or amend your Order. You are welcome to contact our Customers Care Department, and the staff will contact the Takeaway or Restaurant about your concerns. ECWS will strive to but cannot guarantee that the Takeaway or Restaurant that accepted your Order in the first place would respond as you had expected. The outcome of this would depend on the processing stage of your Order. 

Takeaway rejections and Order processing:

Once your order has reached us, ECWS will forward it to you in the form of an email to confirm it is undergoing processing by the relevant Takeaway. Please note that the confirmation onscreen of the Order taken or email confirmation does not represent a contractual meaning that the relevant Takeaway is processing your Order. Whilst ECWS will strive to update the processing stage of a specific Order, it also depends on the Takeaway to process your order, whether to reject it or to proceed based on reasons such as heavy workload. Following our policy, you are entitled to a full refund from the Takeaway should it breach your agreement.

You are reminded that complaints against the takeaway relating to a specific order which failed to deliver can only be accepted before the closing time of that particular business on the same day of the order made.

Definition of Commercial Agency:

ECWS declares that we only act as an appointed commercial agent of the relevant Takeaway when ECWS processes all Orders via our platform, including software and hardware means.

Indemnification:  

Don't hesitate to contact Takeaway directly and follow their compensation policy should you seek reimbursement either in part or full payment because the standard of a particular Takeaway has fallen short of your expectation. However, for any reason that the Takeaway is not contactable and declined your request, our Customer Care Team can address this issue within 72 hours. Nevertheless, ECWS wishes to highlight that the legal, contractual duty in this ordering process is between you and Takeaway, including any compensation sought relating to the standard and safety of the food ordered.

Loyalty Scheme:

The loyalty scheme is available on orders placed via the web only. The loyalty scheme is open to individual residents of the UK aged 18 or over.

Your delivery or collection order from participating Takeaway or Restaurant processed through a selected web will be eligible for rewards points which can be translated into vouchers for a future order.

Your reward points will be assigned at a point for every £1.00 spent on the total basket order amount. 

When your reward points meet the requirements specified, you will receive a voucher via email. Using the voucher at the selected web will be deemed acceptance of these terms and conditions.

The Takeaway or Restaurant reserves the right to withdraw or amend the loyalty scheme without prior written notice and/or to alter or amend these terms and conditions at any time.